Excellent Service ...

Guaranteed.

We're committed to bringing you the best possible service. In fact, our Service Guarantee Program assures you'll receive excellent service or your money back!

We guarantee to restore local service outages within 8 hours, meet all service commitments and satisfy all your requests on the first contact. If we don't meet these standards, we will credit your telephone bill with one month's recurring local service charge. Best of all, there are no strings attached or extra costs. Service Guarantee is just part of our everyday service.*

Everyone deserves dependable telephone service. That's why we've created this program -- to make sure you receive the best possible service. We stand behind our program, guaranteeing to meet the following standards:

Service within 8 Hours

You depend on the telephone to keep in touch with friends and relatives. And you especially depend on it in an emergency. With this in mind, our program promises to restore local service outages within 8 hours of being reported.

Quick Response to Customer Requests

Time is valuable. With this program, you won't waste time making repeat service requests. Whether it's a new billing address or a directory listing change, your request will be satisfied quickly and efficiently on the first contact.

On-Time Service

When you take time out of your day to be home for our service call, you can be sure we'll be there on time! If the appointment must be rescheduled, we will contact you at least 24 hours in advance to find a new time that's convenient for you.

This program is just one of our many efforts aimed at improving quality and meeting your changing needs. Call our business office if you have questions about this program.

* This program is available to all residential and single line business customers.

Home | LINE2 | Custom Calling Services | Service Gaurantee
How are we doing? | TDS Corporate
Follow Me To HERD | Links For Kids